If your data export process is not working as expected and it’s impacting your reporting tools such as Power BI, here’s a multi-step action plan:
- Verify Export Layout Changes: Report layouts can unexpectedly change, potentially necessitating updates to your dashboard configurations. If the data structure has altered significantly, review any recent changes to the export settings or data sources.
- Assess Data-Related Issues: Data anomalies, like a starting value of zero for a new period, could temporarily hinder the export output. It’s useful to determine if the issue resolves when the expected data becomes available.
- Troubleshoot Account and Access:
- Account Locks: If your account is locked, wait for the automatic unlock that typically happens after 30 minutes without further login attempts.
- Authentication Credentials: Confirm that your non-SSO passwords and API keys are correctly set up and used in line with the operational documentation.
- Report Errors: Provide detailed error messages and screenshots when contacting support to facilitate a quicker resolution of your issue.
- API Key Requirement:
- If prompted for an API key and you are unsure of its whereabouts, consult with the support team who can help you retrieve it, ensuring continuity in your data refresh processes.
- Ensure you’re using the correct vanity name URL, as inconsistencies in the URL can cause errors during data export.
- Password and Data Export Authentication:
- If there are issues with credentials, a password reset may resolve the problem. Reach out to support for assistance with any authentication troubles.
- For concerns about password expiration, be assured that data export passwords do not expire. However, if you encounter any connectivity or credential issues in the future, our support team is here to help.
- Continued Support Engagement:
- Maintain ongoing communication with our support team for updates and validation until the issue is fully resolved.
- Should you have follow-up questions about any aspect of the data export process, including authentication or specific error logs, our support staff and engineers are ready to provide the necessary information and assistance.
In the event of persistent issues or if new problems arise, please inform us promptly with detailed information about the situation, including your configuration and any encountered errors. This will allow us to provide you with the most effective solutions and maintain the reliability of your data exports for your analytical workflows.